The Northwest Business Development Association (NWBDA) has supported the growth of local economies in Spokane, Washington, for over 40 years. The NWBDA fuels SMB success and job creation by providing small business loans. To fulfill its mission, the technology NWBDA relies on each day has to be up to date and functioning optimally.

Finding Support for a Full Systems Migration

In 2007, NWBDA was looking to replace its IT provider. Ben Henkels and Smooth-IT were handling NWBDA’s telecommunications at the time, and it made sense to trust them with IT services. Smooth-IT’s first project was to work with the team at NWBDA on an extensive systems migration from Novell to Microsoft. Tracy Bridgens, current Senior Vice President and Chief Operating Officer of NWBDA, explains, “It was a huge job they took extremely seriously. Ever since then, I have trusted them (Smooth-IT) to help me find solutions and keep NWBDA as close to the cutting edge of technology as a non-profit can afford to be.”

15+ Years of Partnership with Smooth-IT

For over 15 years, Smooth-IT has managed the IT infrastructure at NWBDA. The IT team professionals have worked on everything from regular IT maintenance to data security and backups. NWBDA put Smooth-IT’s work to the test by hiring a third-party service to perform penetration and vulnerability testing. The results were a testament to Smooth-IT’s expertise. “We are extremely pleased with the results,” Tracy said, “and feel confident in Smooth-IT’s ability to help us keep our systems as secure as possible.”

It is truly a benefit to any business to have a managed service provider that you can trust. As a business leader, partnering with a managed service provider means you have an expert in the field. You can depend on your MSP to handle situations that you might not have the expertise and the time to address. The partnership with Smooth-IT allows Tracy to choose how involved she is with daily IT operations and challenges. “I don’t have to take on the burden of knowing everything there is to know about IT and can focus on all the other tasks I am assigned to,” Tracy explained. “I am extremely appreciative and thankful for Smooth-IT, the services they provide, their kindness, and friendship.”

A Customized Service Experience

The level of customized service continues to impress Tracy and the team at NWDBA. “They will always ask good questions, listen, provide advice, and do their very best to address any existing concerns you may have as well as ones that you don’t even know about yet (but should) to find solutions that fit.” Tracy shared. “…We have kind of grown up together and have experienced many challenges and changes through the years…They will always have your company’s best interest in mind and are beyond trustworthy.”

Find out how our plethora of services can help improve your company’s IT solutions and systems or reach out to us directly via email here.