For over 60 years, three generations of owners have built Architextures into the thriving company it is today. Working in the A&D industry, the company provides quality stretch fabric panels and acoustic controls for building projects of all shapes and sizes.

In Need of an IT Expert

In 2019, the team at Architextures encountered a unique problem when they discovered their new office building had no high-speed internet and they didn’t have a managed service provider they could call for support. They were referred to Smooth-IT, who helped them solve their internet troubles and were quickly hired to manage IT services for Architextures. “We were so happy with what they did to help us resolve the internet issues and the professional way that Smooth-IT operates,” said Sam Midkiff, General Manager at Architextures.

One of Smooth-IT’s first major projects for Architextures was setting up a robust backup and recovery solution. Within a week of installation, Architextures received its ROI. Sam explains, “When we brought Smooth-IT on board, we had no real backup system in place…there was nothing in place if something went wrong…Within about a week of Smooth-IT installing the local device and sending off the backups, we had a server failure and had to use that backup device to continue operations.” The backups enabled the Architextures team to get the company up and running within 2 hours, instead of having a major crisis on their hands. “I mean the first time you use it, it pays for itself,” Sam said, “And now, any usage of it beyond that is money back in your pocket. “

Smooth-IT: Professionals You Can Trust

Architextures has partnered with Smooth-IT for over two years now. Sam shared that the Smooth-IT team provides high levels of service, value, and expertise. Everyone working for the managed service provider is dedicated to creating an excellent customer service experience regardless of their role.

“We know each person’s name at Smooth-IT, and we know who to contact. It’s not like calling a big IT provider, and you never know who you’re going to get to solve that day’s issue,” Sam explained. “And so you build up that personal relationship, and they (Smooth-IT) understand the challenges you’ve had over time … and can interrelate the issues to help solve them quicker.”

Architextures now partners with Smooth-IT, and its sister company to:

  • Handle the company’s internet, landlines, and cell phone plan
  • Provide managed IT services for all of the business’s devices, access points for WiFi, and data backups

“They essentially provide everything,” Sam said. “Having someone like Smooth-IT on board, or any IT service for a business is critical this day and age. Think about how much we use computers and the internet. That’s how a lot of our companies are communicating with outside parties. If you don’t have somebody there to call when you have a problem, you could be dead in the water…If you have a resource like Smooth-IT, they can resolve issues for you quickly because that’s their profession.”

Visit the Smooth-IT website to find out how our plethora of services can help improve your company’s IT solutions and systems or reach out to us directly via email here.