How Partnering With Smooth-IT Enables Your Success

Your business depends on excellent IT infrastructure. Your IT can depend on us. 

IT is an essential component of the success of any business. At Smooth-IT, we’re committed to providing managed services that enable your success. Our highly skilled team of technicians partner with you to understand your business goals and challenges. With that knowledge, we offer customized technology infrastructure solutions to optimize your businesses, reduce everyday roadblocks, and improve the experience your clients have with you.

Managed Services and IT Consulting with a Big Vision

Our founder, Ben Henkels’ simple lifelong mission is to help people, and he built Smooth-IT on that fundamental goal. During Ben’s many years in IT and telecom, he worked for corporations and witnessed far too many accounts of customers being overcharged and underserved, with profit often superseding quality. Unwilling to participate in a service industry devoid of actual service, Ben launched Smooth-IT in 2005.

We’re reinventing the traditional IT model and are committed to building lasting relationships with customers like you, offering support that makes a positive impact on your business.

What Sets Us Apart?

Let’s face it. Information technology gets a bad reputation, often seen as an expensive burden or necessary evil. We’re here to change that perception by helping you see technology as a tool for business growth and profit.

Our goal? To optimize your technology solutions so that your business runs so smoothly and effortlessly that you never have to call us. Don’t worry. We’ll always be there when you do call, and of course, we’ll be in touch throughout our partnership to ensure you’re on the right track.

Customers as Partners:

We’re not just in the IT business. We’re in the people business. Our job is to enable your success through technology. That means taking the time to understand your business, your plans, your goals, and your motivations.

We’re real people, and we’re really on your side:

Our team understands how valuable your investments are, and we’ll advise you on everything related to managed services from how to make the most of your budget and the tools you currently have to how to leverage essential new tools. We believe in helping people, not just fixing an endless line of programming problems. So you can count on us to be trusted advisers who go beyond reacting to your technical difficulties and are there to proactively brainstorm how to make your life easier and your workforce more productive through.

We’re outside the box: 

Your business, staff, and procedures are all unique. We ensure you have IT solutions custom fit to your current operations and future trajectory. Let’s work together to build an infrastructure that makes your work a breeze, gets you where you want to go, and works for your pocketbook.

We’re not for everyone: 

We’re not a sales-driven company. We don’t have quotas. Instead, we’re an alignment-based company. That means that we consider your needs, expectations, goals, issues, and budget to see if we’re a good match. If not, we’re happy to direct you to someone else.

You’re one of a few core clients: 

Our business model centers around creating a core group of clients for whom we give our full attention and care to the best of our ability. When we’ve reached that core group, we close the circle and don’t take on more customers unless a vacancy opens. We’re not interested in “more, more, more” from a growth perspective, but rather “better, better, better” service.

Our bottom line:

Here’s our transparent truth: the fewer problems you have, the more money we make. Yes, we’re just going to lay it out there in plain English. Our ultimate goal is to enable your business to run so smoothly and effortlessly that you never have to call us (but don’t worry, we’ll still keep in touch to make sure you’re on track!). Whenever a new customer joins the Smooth-IT family, we know that solutions don’t happen instantaneously: they have to work within the realm of your budget and timeline without interfering with your productivity. That means that our expenditure of time and resources will be greater than our initial return, and we’ll head into the black only when you’re issue-free. And the longer you stay happy, the more money we make. Therefore, it’s in our best interest to work in alignment with your best interest. Selling you that Ferrari if you don’t need it would be counterproductive to us both. Not only can we afford to care, our bottom line depends on it.