Managed IT Services

The Non-Technical Version

Hardware, like automobiles, requires maintenance. You wouldn’t expect a car to reach 150,000 miles without ever changing your oil, and you can’t expect your server to do so either. At some point, the engine will blow. And of course, an engine is a heck of a lot more expensive to repair than all of your oil changes put together. With Smooth-IT Managed Services, just like the oil change, you will have a fixed cost and timeline that you can budget around, and you will prolong the efficiency and longevity of your systems.

Moreover, your risk of the engine blowing is substantially reduced, and therefore so are the unexpected, over-priced repairs. This isn’t to say that your device won’t ever need replacement, but you can plan and budget for the change without dropping unnecessary repair bills to nurse it along.

As an added bonus, you have trustworthy help ready to spring in to action when you encounter roadblocks, so you don’t have to worry about whether a mechanic can squeeze your car in this week. Our response time is written right in your contract.

With our Managed IT Services, we’ll take care of your oil changes, tire rotations, belts, mile checks, air filters, wiper blades, fluid levels, tire pressure, minor repairs, and all of the other basics to keep you running smoothly. You don’t have to ask for it, schedule it, or think about it. We’ve got you covered.

The Technical Version

Smooth-IT offers various levels of service based upon your business needs and budget. Here are a few examples of the services included at various levels of engagement.

  • Anti-Virus monitoring, reporting, protection and removal
  • Anti-Malware monitoring, reporting, protection and removal
  • Hosted Spam Filter
  • Managed DNS
  • Back-up Monitoring
  • Patch Management
  • Asset Inventory Management
  • Help Desk
  • 24/7 Monitoring With Alarm Notification
  • Virtual Servers
  • Virtual Desktops
  • Router Management
  • Firewall Management
  • Support for all Major Operating Systems
  • Vendor Managements
  • Monitoring and reporting of servers (support for most popular platforms like Windows, Linux, Exchange, SQL, Terminal, IIS, Apache)
  • Team Of Experts
  • Monitoring and reporting of network devices via SNMP (printers, switches, etc)
  • Remote control and administration
  • Self-healing for known, pre-defined issues
  • Automated software distribution
  • Trouble ticketing system
  • Asset and inventory management
  • Monitoring and reporting of edge security devices

Additional Features & FAQ:

The Smooth-IT platform delivers comprehensive user-friendly reports for customers that wish to analyze their IT and support needs as well as our performance.
Our extranet offers clients proactive updates and real time tracking of live support issues.
Yes. A response time is guaranteed through your service level agreement.
We help to identify user training requirements for our clients, increasing productivity and helping to minimize ongoing support costs.