I built my company with a simple premise: to help people. From the beginning, I wanted to transform people’s perspective around managed service providers (MSPs) and IT consultants. “Geeks” who understand people and business operations.
Many see information technology (IT) as a headache for business owners and employees. Technology may be necessary, but most business owners see it as overhead. I wanted our clients to recognize that the tech they use daily could help them scale and grow their businesses. I wanted to be a true partner in assisting them to achieve success.
I am humbled and honored to say that we’ve achieved that with most of the businesses we’ve worked with, and we will to continue that as we head into the future.
How Does Working with Smooth-IT Benefit you?
If you work with our team at Smooth-IT, we’ll provide a customized and excellent level of service that goes far beyond checking off a “To Do” list. Our team will dive in and take time to understand your business, the challenges and opportunities, and your goals. We’ll then provide strategic guidance on using technology to make those goals a reality. Your success makes us successful.
On the customer service side, we are a helpful, caring and understanding bunch and we strive to keep the time to resolution of an issue as short as possible. Technology can be very frustrating when getting a job or task done is crucial. Each circumstance is uniquely essential to the person we are trying to assist, and we do our best to empathize with you every step of the way.
Ultimately, we strive for our client relationships to be strong and personal so that if our clients bumped into any of our team members while shopping or at a concert, they would be excited to see us and to come to have a conversation.
Do you want to learn more about what we can do for you and your business and my commitment to customer service? Reach out to schedule a complimentary 30-minute discovery call here.
