Our Technology Advantage
Our unique approach to IT and our company vision set us apart, but ultimately you also need competent service. After all, you’re looking to fulfill a specific skillset, and there are a lot of techs out there hanging up a shingle with impressive certifications. Here’s an overview of how we compare:
IT is an extensive field with endless specialties, which means that the smaller the company or department, the greater the potential for knowledge gaps. Larger companies which fill these gaps with highly-specialized experts must offset the extreme salary burden for this talent, which means you might pay premium prices for skills you never need. We try to blend the benefits of the small and large so that you get the most bang for your buck. Each member of our dedicated, regional teams has a specific area of expertise (with the credentials to back it up) so that the unit is highly qualified to manage all but the most unusual business challenges. However, we also have a close relationship with a network of narrow-specialty experts to handle projects or emergencies that require their unique talent. That means we can truly offer you the best solution for your company, no matter how specialized, yet our prices are congruent with the project. We don’t believe in the “$300 oil change” model.
All of our technicians are expected to broaden their expertise and keep learning at Smooth-IT. This means each team member must achieve a new or renew certifications every six months. However, your cost is fixed in your contract, which means that your business benefits as our company grows, but you’re not on the hook for higher salaries. You can view a complete list of our certifications here.
In addition to the technical skills of our team, we also offer the best products in the industry at your disposal. Because we work with multiple clients, we can afford sophisticated tools that are well beyond the budget for a single business. That means that you enjoy the benefit of enterprise-level software at a fraction of the cost, and we sustain high quality service to all of our customers with ease. Our system implements a monitoring and ticketing system for your organization, so we are in continual contact with the status of your devices. We can monitor productivity, mobile devices, trouble tickets, network policy, and security right from our office, and we can even work on your devices remotely to increase response time. We’ll keep you informed with management reports, including policy adherence, network use, and system health. Plus, you can stay up to date on the progress of any tickets or projects right through the system even when we’re working remotely, so you’re completely in the loop.